Protility terms

These terms cover Protility, Rotility’s paid plan, and add to the terms of service. Where the two differ, these win for Protility. What billing shares and what we email you is in the Protility privacy notice.

The plan

Protility unlocks the features listed on the Protility page for the Roblox account that was signed in when you opened checkout. It’s a subscription, monthly at $2.99 a month or yearly at $29.99 a year, at the price shown when you subscribe. Prices are in US dollars; checkout may show them in your currency, and tax, where it applies, is added at checkout. Both plans start with a 1-day free trial, described below.

Some features rely on Roblox and Discord. If they change their services, a feature may have to change too; if that takes away a main feature for good, see “If we change or end Protility” below.

Who can buy

You need a Rotility account, so you must be at least 13. If you’re under 18, or under the age of majority where you live, a parent or guardian must agree to the purchase and to these terms, and pay or let you use their payment method.

Paying through Whop

Checkout and billing run on Whop (whop.com). When you pay, Whop’s terms and privacy policy also apply to you. Whop charges your payment method, sends your receipts and carries out refunds; Rotility never sees your card details.

Free trial

New subscribers get Protility free for the first day. You enter a payment method at checkout but aren’t charged during the trial. When it ends, Whop charges the plan’s price ($2.99 for monthly or $29.99 for yearly, plus any tax) and the subscription renews from then on, unless you cancel before the trial ends. Cancel during the trial on your billing page, or by emailing [email protected], and you aren’t charged at all. The trial is for new subscribers, one per person; we may refuse or end a trial that’s being misused, for example through several accounts.

Automatic renewal

After the free trial, your subscription renews automatically at the end of each month or year, and Whop charges the plan’s price ($2.99 a month or $29.99 a year today, plus any tax) to your payment method each time, until you cancel. When your trial ends and your next renewal date are shown on your billing page, and the welcome email repeats these terms. Once a year we also email you a reminder of them (the price, how often you’re charged and how to cancel): for a yearly plan 15 to 31 days before each renewal, for a monthly plan around each anniversary of subscribing.

Cancelling

• Cancel online any time on your billing page (on the Protility page, “Manage billing”): choose “Cancel subscription” and confirm. Nothing else is needed, and we email you a confirmation. Until the period ends you can undo it there with “Keep my subscription”. You can also cancel from your orders on whop.com.
• Or email [email protected] with your Roblox username and we’ll cancel it for you.
• Cancelling stops future renewals. You keep Protility until the end of the period you’ve already paid for and aren’t charged again. Cancel during the free trial and you’re never charged; Protility ends with the trial.
• Deleting your Rotility account cancels the subscription and ends Protility straight away; the unused time isn’t refunded, except as described under Refunds.

Refunds

• Each payment covers the period it starts. Cancelling part-way through stops the next renewal but doesn’t refund the current period, except as listed here or where the law where you live gives you more.
• Billing mistakes: if you were charged twice, charged after cancelling, or charged the wrong amount, email [email protected] within 14 days of the charge and we’ll refund it. This doesn’t limit your rights with your bank or card issuer.
• If you live in the EU, the EEA, the UK or Switzerland, you can withdraw from your first Protility purchase within 14 days of its first payment, without giving a reason, and we refund the full amount, even if you’ve used Protility meanwhile. To withdraw, email [email protected] a clear statement, for example: “I withdraw from my Protility purchase made on [date] for the Roblox account [username].” This applies to the first purchase, not to renewals.
• Refunds go back to the payment method you used, through Whop, within 14 days of our agreeing to them. Your bank may take a few more days to show it.
• Please contact us before opening a dispute or chargeback; we can usually sort it out faster. Refund cases you open with Whop are handled through Whop.

Failed payments

If a renewal payment fails, Whop retries it for up to five days, and Protility keeps working meanwhile. If it still fails, the subscription ends and Protility switches off. You can subscribe again any time.

Price changes

We may change Protility’s price. A new price applies only from a renewal after the change, never to a period you’ve already paid for. We’ll email you between 7 and 30 days before your first renewal at the new price, with the new price and how to cancel. If you don’t want to pay it, cancel before that renewal.

If we change or end Protility

We may improve or change Protility’s features. If we remove a main feature for good, or stop offering Protility, we’ll tell you, and you can cancel and get back the unused part of your current period, pro rata.

If we suspend your account

If we suspend or close your account because you broke the terms of service, these terms or the law, Protility ends and the unused time isn’t refunded, unless the law says otherwise. If we close it for any other reason, we refund the unused time.

One account

Protility belongs to the Roblox account it was bought for. You can’t move it to another account, resell it or share it. Subscribed on the wrong account by mistake? Email [email protected] and we’ll help.

Contact

Billing questions, cancelling and refunds: [email protected]. Whop’s support can also help with charges and receipts.